Terms & Conditions

The following terms and conditions apply to all transactions from M C Ferguson. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully:

 

Description of Goods

  • All quote details, images, plans, descriptive matter, specifications and technical information provided by M C Ferguson should be confirmed with your architect/fitter before purchase.

  • Design advice and technical instruction are fully available on all our products before purchase and installation.

 

WE STRONGLY ADVISE THAT INSTALLATION IS NOT ARRANGED UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED, WE ARE NOT LIABLE FOR ANY PLUMBERS COSTS OR COMPENSATION IN ANY WAY.

 

Your Order

  • All quoted prices will be held for 90 days after which time your order (if unpaid) will be updated with any current price changes, this may cause the cost of your order to increase.

  • After agreement & completion of your order please check the sales invoice to ensure that all the details are correct.

  • If you are in any doubt please contact us by email at info@mcferguson.co.uk or 01769 862951

 

Payment

  • We ask that all goods be paid for on completion and agreement of order and that all funds are cleared prior to delivery.

  • On the order you must provide us with your exact billing address and a contact telephone number.

  • All quoted prices include VAT.

 

Delivery

  • All standard orders carry a 10% discount for pick up.  If you require delivery locally for small items this can be arranged according to availability.  

  • Large orders can be negotiated for delivery prior to the completion and payment of order.

  • All other UK orders will be sent via a palletised delivery service which will be charged for at the UK standard rate.

 

Back Orders

  • If your item is not in stock we will back order for you, but you will be given the option to cancel your order if you would rather not wait.  

Checking Goods on Receipt

  • Please check all items on your packing slip, open all boxes and thoroughly check the goods for damage and missing items on the day of delivery and notify us of any problems within 7 workings days.

  • Neglect to comply with this condition may invalidate any claim.

 

Risk in Transit

  • We will only deliver to the address on the order and goods will not be left without a designated person present. From the point of delivery of the goods, any loss or damage to the goods shall be at your own risk.

  • If you are transporting your own goods, responsible for any loss or damage is transferred to the customer.

 

Cancellations

  • Cancellation of an order or part of an order may be made within 7 Working Days by mutual consent, but where M C Ferguson agrees that an order may be cancelled we nevertheless reserve the right to levy charges on the customer for any loss we have suffered as a result of that cancellation.

  • Goods made to special order and orders stored at M C Ferguson cannot be cancelled.

 

Returns

  • All goods returned by the customer must be unopened and in original box/packaging.

  • The return of non faulty goods or those ordered in error, outside of the 7 working day cancellation period, may not be accepted and if accepted will incur a restocking charge of 20%.

  • In the case of goods with manufacturing faults that for what ever reason are no longer available, a full refund will be offered.  

 

Ex-Display Products:

  • Products sold as ex display have been installed in our showroom and may well have minor cosmetic damage consistent with normal use. They are sold as seen.

  • The warranty runs from M C Ferguson’s date of purchase.

  • This does not affect customer's statutory rights.

 

General

  • M C Ferguson may choose not to accept an order for any reason.

  • Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by M C Ferguson.

  • Nothing in these Terms and Conditions shall affect the customer’s statutory rights as a consumer.